Refund policy
Returns and cancellations
If you are not satisfied with your purchase, you can request a return within 14 days after delivery of the last item in your order. Return shipping costs are payable by the customer.
You can request a cancellation or the removal of items from your order before the items concerned are dispatched.
How to start a return or cancellation
Acceptance of return or cancellation requests depends on the terms set out above and your rights under applicable law.
Start your return or cancellation request by signing in to your account.
For returns, we will send you instructions explaining how and where to send your parcel.
Damage and issues
Please check your order as soon as you receive it and contact us immediately if an item is defective or damaged, or if you have received the wrong item.
Exchanges
Contact us for information about exchange options before returning your item.
Returns and cancellations in the European Union
If you are a consumer in the European Union and purchase goods online, you have the right to cancel your order within 14 days of the day you receive the goods, for any reason, unless an exemption applies.
After notifying us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days of receiving your cancellation notice, but we may withhold the refund until we have received the goods or proof of return shipment.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery above the cost of standard delivery.
To request a return or cancellation, follow the instructions provided above in the section on starting a return or cancellation.
